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I hadn't tried to chat with their customer non-service for a few years, so I gave it a try.

I plugged the GO back in, and still couldn't make a call (could only receive calls). Just silence dialing any phone number.įor troubleshooting, I unplugged the GO and plugged a PLUS 2014 in exactly the same way, and I could make a call. Nothing happened when I was done dialing. I was able to receive a call on the Magic Jack GO (the caller said it sounded OK), but I couldn't make a call.

My magicJackGO didn't work right out of the box. The technical numbers comparing versions of Magic Jack are towards the end of this Tech Bulletin. You never have to plug it into your PC, even to set it up. All the smarts necessary for it to work are in the unit itself. It's a little bigger plastic box than the original silver versions and comes with a little power cube to power it (not all USB ports are created equal, and sometimes USB port power availability caused problems on the older versions).

No PC is needed (but you can still use one if you want). You can plug it into an Ethernet port on your home router. The current regular model (at this writing) is the black Magic Jack GO 2014, and the white Magic Jack EXPRESS 2015, which is similar to the older silver versions and the previous smaller PLUS version. The original regular Magic Jack (no longer sold) is a little dongle that plugs into a USB port on a PC and uses software on the PC to give it the smarts to use the Magic Jack VoIP service. WE DO NOT RECOMMEND USING THE MAGIC JACK FOR BUSINESS LINES! In general, we don't recommend the Magic Jack for anything other than a cute inexpensive toy. We DO NOT sell or support the Magic Jack, but we do sell some products that can work with the Magic Jack to solve particular problems. NOTE: Our company supplies telephone equipment to telephone installers and IT professionals.